Vetasi’s advanced CAFM solution – APEX, with onboarding to enable Service Provider value improvement.

APEX is already delivering the most advanced off the shelf Computer-Aided Facility Management Solution (CAFM) solution available for FM Service Providers, using IBM Maximo.

Developed by Vetasi, in partnership with Cognito iQ, APEX is based on extensive product knowledge and experience of major CAFM projects for companies like MITIE, ISS and Vinci FM.

It brings together market leading software including IBM Maximo Service Provider and Cognito iQ’s workforce management solution. Vetasi has invested further in APEX to build on the commercial and Health & Safety compliance functions. APEX now provides further significant enhancements suited to Hard FM Services for multiple customers where Lifecycle Asset Management is the driver.

Vetasi realise that converting from existing digital systems or manual processes to APEX can be challenging. So, in addition to technical and functional improvements to reduce barriers, we have also developed an onboarding approach to accelerate the take-on of new or existing contracts.

Beyond functional capability and new data take on, Vetasi understand that key end users need support to successfully embed new operating models. From our experience of implementing new business processes with software based systems, we have developed a framework of change acceptance services. These services provide enough guidance for an organisation to use APEX as a foundation for their new operating model, using a self-sufficient approach or as part of a more invested transformation or change management programme.

APEX brings about many benefits which Vetasi can work with customers to analyse and document, including;

  • Ensuring payment for all work a Service Provider carries out for its customer
  • More efficient information provision and data capture for field workers and front-line staff sustaining higher operational data quality for management decisions and financial control
  • Ensuring allocation of the right Engineer to the job
  • Improving first time fix rate
  • Greater efficiency through automation of receiving, planning, and booking work
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