Clients benefit from a permanently manned, locally-based Support Desk who specialise in supporting customers and resolving issues.

We can provide comprehensive Helpdesk facilities, which include:

  • Unlimited telephone support from Vetasi consultants
  • Maximo software upgrades

Maximo support - the benefits

We believe that a more personal service ensures that problems are dealt with more efficiently and effectively, resulting in a better service for our clients.

  • Each client is contacted directly by a dedicated Support Manager.  This ensures that our staff become familiar with your personnel and Maximo installation and infrastructure, thus, enabling a fast and focused resolution of any problems.
  • Proactive Monthly contact is made with all of our clients.
  • All our support consultants have access to vertical market experts, when required.
  • All our field consultants work on the Vetasi help desk on rotation, ensuring that clients benefit from relevant industry expertise.
  • We provide a remote support service giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.
  • Our consultants can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.

UK Support

Vetasi’s UK support desk is run by UK-based staff and telephone support is available Monday to Friday, 0830 – 1730 (except National & Bank Holidays).

South African Support

Vetasi’s South African support desk is run by SA-based staff (Pretoria), backed up by our UK support desk. The telephone support is available Monday to Friday, 0800 – 1700 (GMT + 2), except on Public Holidays.

The Benefits

Benefit 1

Each client is contacted directly by a dedicated Support Manager.  This ensures that our staff become familiar with your personnel and Maximo installation and infrastructure, thus, enabling a fast and focused resolution of any problems.

Benefit 2

Proactive Monthly contact is made with all of our clients.

Benefit 3

All our support consultants have access to vertical market experts, when required.

Benefit 4

All our field consultants work on the Vetasi help desk on rotation, ensuring that clients benefit from relevant industry expertise.

Benefit 5

We provide a remote support service giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.

Benefit 6

Our consultants can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.

Contact Support

UK Support

+44 (0) 8434 610 062

Monday to Friday, 0830 - 1730

(except National & Bank Holidays).

Vetasi's UK support desk is run by UK-based staff

South Africa Support

+44 (0) 8434 610 062

Monday to Friday, 0830 - 1730

(except National & Bank Holidays).

Vetasi's UK support desk is run by UK-based staff

  • Vetasi showed a desire to understand what we wanted and deliver genuine added value. Their ability to listen and engage with us, and their responsive, tenacious and commercially astute approach, convinced us that they were the right partner for the job.

  • Vetasi were fantastic throughout the initial implementation, and were prepared to be very flexible during the rollout. Their expertise with IBM Maximo was vital to the success of the project, and we hope to continue working with them to exploit additional features of Maximo in the future.

  • I can't speak highly enough of Vetasi's contribution to the project.  They instantly understood the main point - that asset management implementations are more about the people than about the technology itself.

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