Maximo Support

Vetasi brings to its clients a comprehensive knowledge and industry expertise in areas of Work and Asset Management, business requirements, regulatory requirements, information monitoring, software and hardware platform integration, software implementation, and project management.

Vetasi provides the standard Helpdesk facilities available from IBM which includes:

• Vetasi provide unlimited telephone support
• Maximo software upgrades

Vetasi believe that a more personal service ensures that problems and issues are dealt with more efficiently and effectively, which in turn results in a better service to our clients:

• Each client is contacted directly by the Support Manager: this ensures that our staff become familiar with your personnel, Maximoinstallation and infrastructure, thus enabling fast and focused resolution of problems.
• Proactive Monthly contact is made with all our clients
• All the support consultants have access to vertical market experts when and if required
• All our field consultants rotate through the Vetasi help desk ensuring that the relevant industrial experience is delivered to our clients.
• Vetasi provides a remote support service giving Vetasi instant access to your Maximosystem which enables our consultants to have a “hands-on” approach to resolving your queries.
• Vetasi have a comprehensive Consultancy team which can be called upon when required to perform work on site from single day assignments to longer upgrade or business re-engineering projects.

Vetasi’s support desk is run by UK based staff (Staines, Middlesex) and the telephone support is available Monday to Friday, 0830 – 1730 except National & Bank Holidays.