IBM Control Desk – A Managed IT Service
With IBM Control Desk, Vetasi offers an integrated service management solution that allows organisations to manage IT processes, services, configuration items (CIs), and assets. IBM Control Desk processes are in accordance with the best ITIL practices and come with pre-configured processes. This minimises implementation efforts. It is an evolving solution that will improve your operations.
IBM Control Desk is accessible via mobile technology and can be integrated into social media, the Watson IoT platform, and development tools.
Learn what IBM Control Desk can do for your business
The following processes are supported in IBM Control Desk (ICD):
- Service Desk
- Incident Management
- Problem Management
- Service Catalogue
- Configuration Management
- Change Management
- Release Management
- Procurement Management
- License Management
- IT asset Management
Get more insight into our IT services management solution
What Are the IBM Control Desk Options?
The subscriptions on offer consist of:
- IBM Control Desk that caters solely to on-premises environments,
- IBM Control Desk on Cloud,
- IBM Control Desk on Cloud Enterprise that is custom-built to support enterprise service management scenarios, and
- IBM Control Desk for Maximo that helps organisations take control of business systems that span connected enterprise assets, IT assets, and IT services on top of IBM Maximo.