Affinity Water

Explore how Vetasi’s IBM Maximo implementation improved processes for Affinity Water.

Client Overview

Affinity Water is the largest water-only supplier in the UK and is committed to delivering a high-quality water service to all their customers. They provide on average 900 million litres of water each day to a population of more than 3.6 million people in parts of Bedfordshire, Berkshire, Buckinghamshire, Essex, Hertfordshire, Surrey, the London Boroughs of Harrow and Hillingdon and parts of the London Boroughs of Barnet, Brent, Ealing and Enfield. Affinity also supply water to the Tendring peninsula in Essex and the Folkestone and Dover areas of Kent.

The Challenge

Affinity Water first engaged Vetasi when they were
relying on multiple applications to manage the endto-end processes associated with work on their below
ground infrastructure and assets. The three different
regions, previously different companies, used different
legacy systems and processes resulting in inconsistent
processes, excess manual activities and duplication of

The Solution

Affinity Water selected Vetasi to implement IBM Maximo and Maximo Anywhere mobile solution in one of the biggest business system projects they have ever undertaken. When the ground-breaking implementation was complete, Maximo became the biggest and most important system at the centre of their wholesale solution stack in 2018.

Affinity Water are continually improving their service to customers and, to assist their improvement programme, in 2019 Vetasi upgraded the IBM Maximo system along with the IBM Anywhere work execution field solution, to the latest 7.6.1x versions, re-platforming the application servers and databases from on-premises to cloud hosted infrastructure.

James Fair, MD, Vetasi UK says:

“We are delighted to have assisted in this strategically important project, enabling Affinity Water to leverage the cloud-based upgraded Maximo system. This enables them to take advantage of a host of Maximo capabilities and achieve greater efficiency in their work and asset management for their distributed field-force.”

The Results

The benefits

  • Improve visibility of work across functions and areas on the network, to enhance productivity of staff, provide better customer service, and therefore SIM (Service Incentive Mechanism) score, and reduce cost by reducing dispatches and idle time
  • Simplify data capture, so that job quality data, cost data and network asset data are routinely captured on every job
  • Enable comparison of performance of network activity recorded in WMIS with network activity recorded in any new system
  • Eliminate any system-based restrictions on delivering further improvements in efficiency or effectiveness of Affinity Water