Heathrow Airport Ltd

Customer Background

BAA formerly owned a number of airports in the UK and determined a need to replace their current asset management solution (Maximo V5.2) at Heathrow, their largest airport, with a new solution. After a regulated tender process, the airport authority selected Maximo 7.5 to manage the assets and infrastructure.

Information pertaining to the previously deployed version of Maximo V5.2:

  • 1700 current users
  • 900 mobile technicians / engineers in multiple maintenance delivery organizations with several hundred more office based staff (depot based planners / schedulers and admin staff)
  • Over 500,000 ‘live’ wide ranging assets covering fixed point, linear, mobile / re-locatable assets
  • The client is a multi-asset organization, managing all four utilities (gas, electric, water and telecoms), Facilities Management (terminal buildings) and service delivery assets e.g. baggage handling equipment and signage etc.
  • Assets are valued in excess over £10bn.

Business need

The main business drivers for the replacement of the old Maximo system were:

  • The current asset management system, Maximo 5.2, is at end of life and is no longer supported by IBM
  • Heathrow need to demonstrate progress towards a fully compliant maintenance and inspection system to comply with Civil Aviation Authority regulations (CAP 168)

Heathrow needed to take advantage of some of the new modules and functionality available in this new version of Maximo. These modules include:

  • Maximo Asset Manager 7.5 (Core Functionality)
  • Maximo Scheduler 7.5
  • MaxiNet - (MaxiNet is the agreed name for the new asset acquisition module that was developed inside Maximo 7.5 as part of this project)


The solution includes Maximo V7.5 with Maximo Scheduler, Maximo Mobile Work Manager (MMWM) and Maximo Mobile Inventory Manager (MMIM). There are currently 1,700  concurrent users, 900 of which will benefit from the use of MMWM.  A new application called Maxinet was developed to manage the acquisition, installation and deployment of new airport assets prior to commissioning into regular use and management.

The work began in August 2012 with a design phase that lasted until March 2013. This encompassed the documentation of the current business process followed by the design of the new business processes and functional specifications.

Immediately following the design phase work began on the build, culminating in unit tests and the completion of as-built documentation. Integration was required between Maximo and the Oracle financials system which was implemented using the Oracle integration template and a number of developed configurations.

Testing was very comprehensive including phases for system, integration, performance and users. Vetasi completed the system and performance tests and subsequently supported third parties in the integration and user tests.

Due to the sheer volume of data and the prospective down time for such a large system should it be upgraded from V5.2 using IBM tools, it was decided to migrate the data from V5.2 to V7.5. Script loading is far quicker than an upgrade. Accuracy of data transfer is vital in a regulated environment hence the data load scripts and transformations were developed, tested and revised four times to ensure accuracy. As the client had revised their asset hierarchy prior to upgrading, data was entered from external sources to support this.