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Heathrow Airport Ltd

BAA formerly owned a number of airports in the UK and determined a need to replace their current asset management solution (Maximo V5.2) at Heathrow, their largest airport, with a new solution.

Client Overview

After a regulated tender process, the airport authority selected Maximo 7.5 to manage the assets and infrastructure.

Information pertaining to the previously deployed version of Maximo V5.2:

  • 1700 current users
  • 900 mobile technicians / engineers in multiple maintenance delivery organizations with several hundred more office based staff (depot based planners / schedulers and admin staff)
  • Over 500,000 ‘live’ wide ranging assets covering fixed point, linear, mobile / re-locatable assets
  • The client is a multi-asset organization, managing all four utilities (gas, electric, water and telecoms), Facilities Management (terminal buildings) and service delivery assets e.g. baggage handling equipment and signage etc.
  • Assets are valued in excess over £10bn.

The Challenge

The main business drivers for the replacement of the old Maximo system were:

  • The current asset management system, Maximo 5.2, is at end of life and is no longer supported by IBM
  • Heathrow need to demonstrate progress towards a fully compliant maintenance and inspection system to comply with Civil Aviation Authority regulations (CAP 168)

Heathrow needed to take advantage of some of the new modules and functionality available in this new version of Maximo. These modules include:

  • Maximo Asset Manager 7.5 (Core Functionality)
  • Maximo Scheduler 7.5
  • MaxiNet – (MaxiNet is the agreed name for the new asset acquisition module that was developed inside Maximo 7.5 as part of this project)

The solution

The main business drivers for the replacement of the old Maximo system were:

  • The current asset management system, Maximo 5.2, is at end of life and is no longer supported by IBM
  • Heathrow need to demonstrate progress towards a fully compliant maintenance and inspection system to comply with Civil Aviation Authority regulations (CAP 168)

Heathrow needed to take advantage of some of the new modules and functionality available in this new version of Maximo. These modules include:

  • Maximo Asset Manager 7.5 (Core Functionality)
  • Maximo Scheduler 7.5
  • MaxiNet – (MaxiNet is the agreed name for the new asset acquisition module that was developed inside Maximo 7.5 as part of this project)

The Results

Heathrow have gained immense benefit from the opportunity to simplify their business processes and create a Maximo system with a greatly reduced reliance upon customisations and the corresponding performance improvements.

The inclusion of Maximo Scheduler and MMWM has enabled greater visibility of work distribution around the airfield by use of the map integration/dispatcher view of the Scheduler.

By taking advantage of the updated configuration capabilities of Maximo, Heathrow have been able to incorporate the previously stand-alone asset acquisition system that has now become known as Maxinet. This enables lifetime management of assets from purchase to retirement. Costs are recorded in a single place and reports show the lifecycle trends for single, multiple and grouped assets. This method of oversight allows decisions concerning the ongoing deployment and subsequent retirement of assets once maintenance becomes more expensive than replacement. Decisions may also be made about replacement asset types, makes and models from those that last longest and cost least.

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