Support & Training

“Services and Software that future proof your investment”

Clients benefit from a personalised support desk with consultants who specialise in customer support and resolving service issues, through:

  • Unlimited telephone support and access to experienced consultants
  • Maximo software upgrades, patches and fixes
  • Advanced issue reporting, tracking and feedback

1. Personal contact

Each client is contacted directly by a dedicated support manager. This ensures that our staff become familiar with your personnel and Maximo installation and infrastructure, thus, enabling a fast and focused resolution of any problems.

2. Monthly check-ins

Proactive monthly contact is made with all of our clients.

3. Expert access

All our support consultants have access to vertical market experts, when required.

4. Industry-specific advice

All our field consultants work on the Vetasi help desk on rotation, ensuring that clients benefit from relevant industry expertise.

5. Remote convenience

We provide a remote support service giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.

6. On-site maintenance

Our consultants can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.

Maximo Training

As one of the leading training providers for IBM Maximo, we offer a comprehensive menu of training programmes that are specifically designed for Maximo users. We also offer detailed technical courses for system administrators, including log analysis and aspects of the Maximo solution such as the database structure and Websphere concepts.

For full details of each Maximo course, such as duration and pre-requisites please contact us.

Enterprise Asset Management Services

IBM Maximo – our core EAM Solution

A single platform to manage assets, work, safety, operations and supply chains

IBM Maximo is a single platform used for managing all types of assets, work, safety, operations and supply chains. Supporting asset, service and work management best practices, combined with metrics-based decision-making across all industries, Maximo provides a unique level of organisational automation through powerful workflows. 

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Maximo Upgrades and Implementations

Leading customers through concept, design and build phases 

We know that implementing an EAM platform while ensuring its full potential is harnessed is often a daunting prospect. Vetasi’s expert implementation teams are skilled at reducing the project burden for our customers by leading them through the conceptual, design and build phases. 

Conceptual

Our extensive experience in IBM Maximo and third-party product integrations allows our teams to assist customers to identify information flows to ensure optimal business efficiency. 

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Industry Solutions & Extensions

Addressing industry-specific needs

Vetasi’s IBM Maximo extensions cover all industries. Using add-on functionality, IBM Maximo Industry solutions address industry-specific needs. These include: 

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Maximo Mobile

Mobile solutions for complex operating environments 

Enhance your Maximo platform with the latest EAM mobile solutions. Our team of certified consultants works with our customers to define and then match solutions that fit their unique needs and budget. 

Vetasi Mobile Centre of Excellence 

With in-depth knowledge and experience in implementing mobile solutions across a range of complex operating environments, Vetasi offers more than just software packages. Our mobile solutions have spanned the following sectors: 

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Vetasi Accelerators

Pre-configured industry-specific quick launch packages 

Get immediate benefit from your investment with Vetasi’s Implementation Accelerators. Packaged from our experience across hundreds of EAM implementations, these quick time to benefit solutions contain standards and best practices that can be expanded on or used as is. 

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Support & Training

“Services and Software that future proof your investment”

Clients benefit from a personalised support desk with consultants who specialise in customer support and resolving service issues, through:

Read more