“Services and Software that future proof your investment”
Clients benefit from a personalised support desk with consultants who specialise in customer support and resolving service issues, through:
- Unlimited telephone support and access to experienced consultants
- Maximo software upgrades, patches and fixes
- Advanced issue reporting, tracking and feedback
1. Personal contact
Each client is contacted directly by a dedicated support manager. This ensures that our staff become familiar with your personnel and Maximo installation and infrastructure, thus, enabling a fast and focused resolution of any problems.
2. Monthly check-ins
Proactive monthly contact is made with all of our clients.
3. Expert access
All our support consultants have access to vertical market experts, when required.
4. Industry-specific advice
All our field consultants work on the Vetasi help desk on rotation, ensuring that clients benefit from relevant industry expertise.
5. Remote convenience
We provide a remote support service giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.
6. On-site maintenance
Our consultants can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.
As one of the leading training providers for IBM Maximo, we offer a comprehensive menu of training programmes that are specifically designed for Maximo users. We also offer detailed technical courses for system administrators, including log analysis and aspects of the Maximo solution such as the database structure and Websphere concepts.
For full details of each Maximo course, such as duration and pre-requisites please contact us.