IT service management with IBM Control Desk
Regardless of a company’s size, IT management becomes increasingly difficult as user numbers grow and more intensive automation mechanisms are required across infrastructure expansions. Workplace changes including remote working, hot-desking and the use of flexible office spaces further contribute to IT complexity.
IBM Control Desk (ICD)
Offering an intuitive self-service interface, the option of automated service management, extensive integration and adaptation possibilities, all in line with best ITIL practices,
IBM Control Desk (ICD) offers a comprehensive IT service management (ITSM) solution facilitating user support processes while improving infrastructure performance.
Implementation approach
Our quick and efficient implementation of the IBM Control Desk software ensures limited downtime. Vetasi collaborates with organisations using PRINCE2 project management methodology. It involves the organisational structures of the company, its operating procedures, as well as the scope of responsibility and rights of individual employees. By combining the advantages of a solid and dependable solution with our extensive experience, we can undertake any IT Service Management solution implementation.
Speak to our expert: Bartosz Gancarz enquiries@vetasi.com
