Streamlined, Fast, and Flexible IT Service Management Software

From IT Complexity to Flexible Easy-To-Use Software

Improve service quality and efficiency with a fast-to-deploy, easy-to-use, flexible, and fully integrated IT service management system.

Regardless of a company’s size, IT management becomes increasingly complex as user numbers grow and more intensive automation mechanisms are required across infrastructure expansions. Workplace changes including remote working, hot-desking, and the use of flexible office spaces further contribute to IT complexity.

Our consultants have a diverse set of skills, expertise, and knowledge allowing them to work with customers in a variety of sectors throughout the world, concentrating on:

IBM Control Desk

Interconnected processes, automation-driven user experiences, as well as seeing and understanding the condition of IT assets, respond, and resolve issues quickly through intelligence and data.

IBM Control Desk

Interconnected processes, automation-driven user experiences, as well as seeing and understanding the condition of IT assets, respond, and resolve issues quickly through intelligence and data.

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ITIL Advisory

Using an Information Technology Infrastructure Library (ITIL) approach, your help desk will evolve into a single point of contact (SPOC) for all support, whether by phone, email, or online.

ITIL Advisory

Using an Information Technology Infrastructure Library (ITIL) approach, your help desk will evolve into a single point of contact (SPOC) for all support, whether by phone, email, or online.

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Technical Support & Upgrades

Purpose-fit guidance and world-class support for your team.

Technical Support & Upgrades

Purpose-fit guidance and world-class support for your team.

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Mobile & Customised Development

Monitor, manage, and support all your user and devices with customized solutions.

Mobile & Customised Development

Monitor, manage, and support all your user and devices with customized solutions.

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Looking to get started with an ITSM tool? Talk to our ITSM experts.

Experience the Benefits of a World-Class ITSM System with Vetasi

  • Fast and Agile Implementation – Provide a fast, agile, and trauma-free response to unexpected events, new opportunities, and competitive threats for IT teams.
  • Do More Business – Enable better system performance, greater availability, and fewer service interruptions.
  • More Productivity at a Lower Cost – Systematically speeding up the incident resolution, reducing incidents and problems, and even preventing issues by automatically resolving them.
  • Service-Centric Approach – Set and meet realistic expectations for service, leading to greater transparency and improved user satisfaction.
  • Compliance and Reduce Risk – Embedding compliance into IT service design, delivery, and management will improve compliance and reduce risk.

The Future of ITSM Lies in AI

The future of ITSM will be heavily influenced by AI with effects reaching across departments: from management to the agents, and the customers. AI in ITSM can help deflect L1 tickets, assist agents, and provide 24×7 support, among other things. Implementation of AI in ITSM can take place in many forms including:

AI-Powered Knowledge Management

Provides solutions from the present knowledge base or searches the web to suggest relevant solutions. It would create new articles based on agents’ responses and provide smart suggestions to agents while fixing the problem.

Sentimental Analysis

Predicts the end user’s emotion at the time of submitting a ticket, which would, in turn, help the agent respond accordingly and improve the CSAT score.

Predictive Maintenance

The AI-powered service desk would continually monitor IT infrastructure and raise a ticket if anything goes down and inform relevant users.

Intelligent Asset Provisioning

The AI-powered service desk would monitor an asset’s performance and would raise a ticket for the replacement of an asset if its performance deteriorates.

AI-Powered Knowledge Management

Provides solutions from the present knowledge base or searches the web to suggest relevant solutions. It would create new articles based on agents’ responses and provide smart suggestions to agents while fixing the problem.

Sentimental Analysis

Predicts the end user’s emotion at the time of submitting a ticket, which would, in turn, help the agent respond accordingly and improve the CSAT score.

Predictive Maintenance

The AI-powered service desk would continually monitor IT infrastructure and raise a ticket if anything goes down and inform relevant users.

Intelligent Asset Provisioning

The AI-powered service desk would monitor an asset’s performance and would raise a ticket for the replacement of an asset if its performance deteriorates.