A single interface for all software functions
IBM Control Desk software is built on an integrated platform, which ensures a single source of the truth by providing data consistency and a common interface across all software functions. This results in out of the box integration, supporting easy administration and configuration of the work management processes, database, workflow, user interface and security.
This holistic approach provides better visibility and analytical insight through role-based dashboards into the performance of IT service management processes, enabling organisations to improve services and reduce costs. IBM Control Desk is offered as an on-site installation and delivered as a SaaS/Cloud option.
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