Enhancing ITSM systems with the latest mobile solutions
Vetasi offers two approaches to enhance ITSM systems with the latest mobile solutions:
- Native IBM Control Desk Mobile App
- Tailor-made applications
IBM Control Desk Mobile App
With the IBM Control Desk mobile app, customer service agents, field agents and managers/approvers no longer need to be at their computers to process requests. Supporting the Control Desk desktop portal, the app offers the necessary functionality users need to work on the run.
The IBM Control Desk mobile application supports multiple user roles:
- Manager / Approvers can process approvals on the go.
- Service Agents & Field Engineers can manage the life cycle of a service request from a mobile device.
- End-Users can search for solutions, create service requests and check the resolution status of requests.
Bespoke Mobile applications
With our bespoke solutions, there are almost no limitations to what can be achieved. From a simple app for end-users, or a more advanced configuration for service desk agents, we can provide a convenient mobile solution on any platform.
Starting with in-depth analysis, through to extensive design and development, our dedicated team works closely with our customers to deliver a solution unique to their business.
Speak to our expert: Bartosz Gancarz firstname.lastname@example.org