A solid base for product adaption
The IBM Control Desk system is delivered with predefined processes, based on ITIL best practices. Compliance with ITIL v3 2011 is certified by PinkVERIFY.
The Vetasi Accelerator configuration package is based on implementation best practices and includes pre-configured work-management processes and pre-defined user groups, user roles, notifications, actions and even sample directory requests. Our Accelerator can serve as a solid baseline to ensure low-risk quick time to value during implementation.
IBM Control Desk processes include:
• Availability Management
• Change Management
• Event Management
• Financial Management
• Incident Management
• Knowledge Management
• Problem Management
• Release & Deployment Management
• Request Fulfilment
• Service Asset & Configuration Management
• Service Catalogue Management
Speak to our expert: Bartosz Gancarz firstname.lastname@example.org