Clients benefit from a permanently manned, locally-based Support Desk who specialise in supporting customers and resolving issues.
We can provide comprehensive Helpdesk facilities, which include:
- Unlimited telephone support from Vetasi consultants
- Maximo software upgrades
Maximo support - the benefits
We believe that a more personal service ensures that problems are dealt with more efficiently and effectively, resulting in a better service for our clients.
- Each client is contacted directly by a dedicated Support Manager. This ensures that our staff become familiar with your personnel and Maximo installation and infrastructure, thus, enabling a fast and focused resolution of any problems.
- Proactive Monthly contact is made with all of our clients.
- All our support consultants have access to vertical market experts, when required.
- All our field consultants work on the Vetasi help desk on rotation, ensuring that clients benefit from relevant industry expertise.
- We provide a remote support service giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.
- Our consultants can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.
Vetasi’s UK support desk is run by UK-based staff and telephone support is available Monday to Friday, 0830 – 1730 (except National & Bank Holidays).
South African Support
Vetasi’s South African support desk is run by SA-based staff (Pretoria), backed up by our UK support desk. The telephone support is available Monday to Friday, 0800 – 1700 (GMT + 2), except on Public Holidays.