VETASI CEE has signed and kicked-off the implementation project of IBM Control Desk for the Bank Pocztowy’s central office and all their branches.
The Implementation of IBM Control Desk will significantly reduce the risk, improve access to applications, workflows and communications, increase self-service capabilities, and enhance service levels for greater productivity. The implementation covers Request Fulfilment, Service Catalogue, Incident Management and Service Level Management (SLA) and the number of users is estimated at 2000.
Jarosław Łukasiewicz, Managing Director of Vetasi CEE, said: “Our experience in the banking industry, allows us to expect that the project will be completed in approximately 5 months. It’s a challenging timescale for us, but I’m confident that our project team, headed by Bartosz Gancarz, with strong collaboration with IT consultants from the client, will achieve the goal and establish a long-term partnership.”
Bank Pocztowy is a company in the retail banking industry. Its mission is to provide simple, secure and a good price financial services. Through a strategic partnership with Poczta Polska S.A. (the state postal administration of Poland), Bank Pocztowy offers financial products, in about 4600 post offices.
Vetasi is the leading international consultancy specialising mainly in solutions for EAM and IT Service Management. In Poland, Vetasi is focused on its strategic partnership with IBM and carries out projects in the finance, transportation, and energy industries.