Organisations need solutions to optimize business operations while reducing costs.
Clients expect easy and 24/7 access to services, as well as effective chain integration with external suppliers. These demands are met by integrating the support services from a variety of disciplines – such as FM, IT and HR – while standardising processes and continuously monitoring the efficiency and quality of execution.
The Planon Integrated Services Management solution integrates all people-focused and workplace-oriented services from a variety of disciplines in one solution, based on the Plan-Do-Check-Act mechanism. This allows the nature, scope, and quality of providing services (Plan) to be standardised. Services are efficiently and transparently delivered (Do), quality is continuously monitored (Check), and improvements are systematically implemented (Act). This mechanism allows for services to be continuously attuned to internal client’s changing demands, resulting in higher customer satisfaction and more productive employees.
Planon’s Integrated Services Management solution includes:
• SLA Management
• Front office
• Back office
• Monitoring and quality control
• FM, IT and HR Service Management
• Chain integration
Speak to our expert: Pieter Joubert email@example.com