Empact Group is a self-performing, multi service provider in South Africa. The range of services provided by Empact Group spans facilities as diverse as corporate headquarters to large industrial power plants and campuses. Their expertise lies in providing facilities management services for mining and the industrial sector, with an emphasis to integrate small businesses into their supply chain and delivery model.
Empact Group saw a clear change in the market demand with their customers looking for more integrated facility management services, that reduced their number of suppliers and raise the quality and value for their business. Empact Group customers wanted transparency and the ability to track agreed service levels and see the progress and planning of work. Empact Group set an ambitious timeline of three months to implement an Integrated Facility Management system (IFM) that would enable them to deliver the results that their customers were expecting.
After a thorough market evaluation, RfP process and demo sessions, Empact Group chose Planon for their IFM solution and Vetasi to implement and support it. Tshinyi Magoro, Managing Director at Empact Group says; “Vetasi’s broad experience with FM software implementations in South Africa and their knowledge about Planon was impressive. During the selection process, the strong partnership between Vetasi and Planon was very convincing. Business continuity is key for us, so we were looking for a reliable knowledge partner to support us during the full lifecycle of the solution.”
Instead of implementing the software from scratch, Vetasi took Planon’s best-practice called ‘Accelerator’ as a starting point. As this best practice is very well aligned with Empact’s requirements, it meant the implementation could start quickly to meet the ambitious timescales.