Following the successful upgrade to the latest Maximo Asset Management system integrated with IBM MobileFirst Foundation by Vetasi, South East Water is reporting a marked increase in satisfaction in the two Service Incentive Mechanism (SIM) surveys performed since the new solution went live.
Dhiraj Sood, Operations System Manager at South East Water comments;
“We consider Vetasi a trusted partner, and we have relied on their expertise around IBM Maximo solutions for many years. Vetasi doesn’t just possess the technical know-how—they truly understand the way our business works.
Customer satisfaction is a key contributor to our overall SIM score, and thanks in large part to our IBM solution we have already climbed significantly in the SIM survey league. By continuing to develop our mobile app, we will strengthen our ability to deliver more effective, proactive services that delight our customers."
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