Solution Support & Training

Always On, Global Support

We provide 24 x7 x 365 support for:
  • IBM Maximo
  • Planon Software
  • IBM Control Desk (ICD)

Select the most suitable market-leading maintenance and service support solutions for your organisation.

1.

Whole solution support

Vetasi supports the total business solution as configured for an organisation unlike OEM support that only provides an out of the box application

2.

Specialist Support Team

Clients benefit from a support desk with consultants that specialise in customer support and resolving service issues, through:

  • Unlimited telephone support, providing access to experienced consultants trained and accredited in specific applications
  • Software upgrades, patches and fixes
  • Advanced issue reporting, tracking and feedback

3.

Direct contact

Each client has access to a dedicated support manager. This ensures that our staff become familiar with an organisations configured solution and infrastructure, thus enabling fast and focused resolution of problems.

4.

Monthly check-ins

  • Proactive monthly contact is maintained with all our clients.
  • Automated monthly reporting

5.

Expert access

All our support consultants have access to industry market experts when required.

6.

Industry-specific advice

All our field consultants work on the Vetasi help desk on rotation, ensuring that customers benefit from relevant industry expertise.

7.

Remote convenience

We provide a remote support service giving our team instant access to your system which enables them to have a ‘hands-on’ approach to resolving your queries.

8.

On-site maintenance

Our consultants can be called upon, when required, to perform work on-site, ranging from single-day assignments to longer upgrades or business re-engineering projects.

Contact us for a free consultation with one of our regional support managers

Specialised Training On All Aspects Of Our Solutions

As a leading training provider, Vetasi offers a comprehensive menu of training programs that are specifically designed to enable users and their managers to get maximum benefit from our solutions.

We also offer detailed technical courses for system administrators, including log analyses and other aspects such as the database structure, report development, setting up dashboards and the infrastructure stack that Vetasi’s solutions run on.

Share your training requirements with us for a training program tailored to your organisation’s needs.